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For more detailed information and policies regarding delivery, orders, shipping, and more, please visit our FAQ page.
Returns
If you change your mind & would like to return products for a full refund or exchange products for different sizes or styles etc. you can do so by contacting us within 30 days of delivery for individual items and 7 days of delivery for our event and wedding lighting packages.
Note: Custom orders are excluded from our return policy.
Each case is different, occasionally it may not be ideal to return an item due to a change of mind when factoring in shipping costs, etc. but we can gladly work out individual deals and discounts for you, just send us a message and we can discuss what’s best for you.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If all is ok, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually dependent on your bank or card issuer).
Late or missing refunds
Usually, it can take a short time for banks and card companies to process refunds, but if it’s been longer than expected and you haven’t received a refund, please contact us.
Exchanges & Replacements
If you would like to exchange an item, feel free to contact us to discuss and arrange the exchange and the best options for you.
We can only replace items if they are defective or damaged. If you would like to exchange an item, send us an email or message and we can work out an exchange for you.
Return Shipping
To return your product, please contact us for a return address – sometimes we can provide local shipping addresses in certain countries which can help with both time and cost of sending a return.
The buyer would be responsible for shipping costs to return – we advise using tracking as this allows you to follow the item being returned & provides confirmation upon receipt.
Contact & More Info
For more detailed information and policies regarding delivery, orders, shipping, and more, please visit our FAQ page.
You can contact us via our contact page.